Dongguan Fitwell Headwear & Bag Co., Ltd. is a professional hat manufacturer with high quality. We have a team of experienced and skilled designers and manufacturers.

Recently, we announced a series of improvements to its after - sales service. For quality, leadtime, shipping and so on.

This move comes as the company aims to further enhance customer satisfaction and strengthen its position in the highly competitive market.

The following is a after-sales case:

We shipped a sample to one of our customer, but she never recerived the package. We checked with Fedex, it showed that package was signed for. After investigation we found that when the package arrived in the destination country, it was signed for by someone else. The customer doesnt know that person and customer look around but didnt find anyone who got it by mistake.

We are sorry for the inconvenience, after we got this situation we checked with Fedex right away. At the same time, we discussing solutions with our boss. Finally, we provide two solutions to customer, the matter was resolved smoothly. We also got the understanding of cuctomer.

For the after-sale problem of wrong recept, we took the responsibility and ptovide solutions that customer accespted. It also laid a good foundation for our future cooperation. By enhancing our after - sales service, we hope to build long - term relationships with them and gain their trust.

As Fitwell continues to innovate and improve in both product design and after - sales service, the company is expected to see further growth in its market share and customer base in the coming months.